Privacy Policy

Last updated: 30 April 2026

This Privacy Policy explains how Myvo (“we”, “us”) collects and uses personal information when you use the Myvo mobile application, associated websites or features, and our backend services. It complements our Terms & Conditions. Where both documents address the same topic, they should be read together.

1. Who we are

Myvo

For privacy requests: hello@myvoapp.com

2. Scope & age

Myvo is not intended for users under 18. We do not knowingly collect personal information from minors. By creating an account, you confirm you are 18 or older.

3. Information we collect

Depending on how you use the App, we may process:

Account & profile: email address, name, profile details, profile photo if you upload one, authentication identifiers, and preferences you choose to save.
Trip & planning content: destinations, dates, itineraries, notes, budgets or expenses where you enter them, collaborators on shared trips or groups where you use those features, and visibility settings (such as itineraries you mark public or private, as described in the Terms).
Files you upload: images or documents you attach (for example trip documents or avatar images).
Location information: if you allow it, coarse or precise location from your device while using discovery or map-related features.
Notifications: if you opt in to push notifications, a device push token associated with your account so your device can receive alerts.
Payments & subscriptions: if you purchase a subscription via Apple App Store In-App Purchase, Apple handles payment processing; we may receive entitlement or subscription-status information associated with your account to unlock paid features.
Inferences & AI inputs: travel preferences, destination selections, prompts, and itinerary-related text sent to automated services to produce recommendations (see below).
Technical & log data: IP address, device or app identifiers, timestamps, diagnostics, security logs, API usage logs, cookies or similar mechanisms on properties we operate, and aggregated usage analytics where used.
Communications: messages you send to us for support.

4. How we use information

We process personal information to:

Provide cloud sync, itineraries, collaborative features, and account management;
Send transactional or service emails (such as verification or invitations) via our messaging providers;
Deliver push notifications where enabled;
Operate and secure our infrastructure;
Validate subscriptions and entitlement;
Generate personalized travel suggestions and itineraries using AI, as explained in our Terms;
Comply with law and enforce our Terms.

5. AI & automated processing

As stated in our Terms & Conditions, the App uses Google Gemini AI services for travel recommendations and itinerary generation. Your travel preferences, destination-related content, or similar inputs you submit may be transmitted to Google for processing. Google’s privacy practices apply to that processing.

6. Maps, places search & other Google APIs

The App may communicate with Google services (such as Places, Maps endpoints, or similar APIs accessed from your device or our services) when you search for places, attractions, opening hours, or photos.

7. Sign-in

We provide account authentication (for example email and password flows). Where you choose Sign in with Google, Google receives information related to authentication as described by Google.

8. Sharing & processors

We do not sell your personal information. As described in the Terms, providers we may rely on include:

Supabase — database storage (hosted in regions we configure);
Fly.io — application hosting;
Mailjet — email communication;
Google — AI (Gemini) and Maps/Places-related services;
Apple — if you subscribe via the App Store, Apple processes purchases and shares subscription-related entitlement information with developers as part of StoreKit flows.

Processors use data only under our instructions to the extent required to provide the Service. Third parties’ privacy policies govern their standalone products.

9. International transfers

EU customers’ account data handled by Supabase and Fly.io is described in our Terms as housed in EU locations as configured. Certain processing (especially Google AI or global CDN operations) may occur outside your country.

10. Legal bases (EEA / UK)

Contract — to operate the Services you requested;
Consent — where applicable (for example notifications or sensitive permissions governed by OS prompts);
Legitimate interests — security, abuse prevention, and improvement, balanced against your rights;
Legal obligation — where applicable.

11. Retention & deletion

As stated in our Terms: you may delete your account and associated Service data via the App’s settings;
Account deletion is permanent;
Backups or residual copies may expire on our providers’ deletion schedules;
We may retain security or compliance logs separately for limited periods.

12. Security

We implement technical and organizational measures appropriate for the risks (encryption in transit, access controls, and monitoring).

13. Your rights

Depending on jurisdiction, you may have rights including access, rectification, deletion, restriction, portability, objection, and withdrawal of consent where processing is consent-based.

Contact hello@myvoapp.com to exercise GDPR or similar privacy rights.

You may lodge a complaint with your local supervisory authority; in Spain this may include the Spanish Data Protection Agency (AEPD).

14. Cookies & similar technologies

Web properties related to Myvo may use cookies or scripts needed for reliability, security, and basic analytics. Preferences set in the App regarding location or notifications are stored on-device or linked to your account depending on implementation.

15. Updates

We may update this Privacy Policy periodically. Changes will appear with a revised “Last updated” date. Material updates may require additional notices as required by law or app platform rules.

16. Relation to Terms

Our Terms & Conditions include additional disclaimers relating to liability, AI output, integrations, eligibility, governing law for the contract, and more. Refer to our Terms & Conditions.